Terms Of Service

3. Using the Site

We grant you a limited, revocable, non-exclusive licence to view the Site and to download or print content from it for the purpose of learning about and evaluating our services. All other rights are reserved. You must be at least 18 years old to book a call, submit an enquiry or apply for a role through the Site.

You are responsible for making sure that anyone who accesses the Site through your connection is aware of these terms and complies with them, and for keeping any details you give us accurate and up to date.

4. Acceptable use

You must not:

• use the Site in any way that breaks the law, infringes anyone's rights, or is fraudulent, harmful or offensive;
• introduce viruses, malware or other harmful code, or attempt to gain unauthorised access to the Site, the servers on which it is hosted, or any connected system or database;
• use scrapers, crawlers, bots or other automated means to access, extract or index the Site or its content, except for search engines indexing public pages in accordance with our robots.txt file;
• copy, reproduce or use any content from the Site to train, fine-tune or evaluate artificial intelligence or machine learning models without our prior written permission;
• submit false, misleading or spam enquiries, or use the booking tool to make bookings you do not intend to attend;
• impersonate any person or organisation, or misrepresent your connection with any person or organisation;
• frame, mirror or deep-link the Site in a way that misrepresents its source or ownership; or
• interfere with the proper working of the Site or place an unreasonable load on its infrastructure.

We may suspend or block access to the Site, cancel bookings and report conduct to the relevant authorities if we believe these terms have been breached.

5. Booking a call or meeting

The booking tool on the Site lets you request a call or video meeting with our team at an available time. Bookings are requests: we will confirm by email and may reschedule or decline a booking, for example where the enquiry is outside the services we offer or the details given are incomplete. Making a booking does not create a client relationship, an obligation on us to provide services, or an agreement on price or scope. Those are only agreed in a signed proposal or contract.

Please give accurate contact details, join on time and let us know as early as possible if you need to cancel or move a booking. We may decline to re-book repeated no-shows. The booking tool is for new enquiries and general contact; existing clients should contact their account team through the usual channels.

We may record calls and video meetings using a meeting assistant to produce notes and summaries. We will tell you at the start of the call, and you can ask us not to record. Our Privacy Policy explains how recordings are handled.

6. Enquiries, applications and content you send us

When you send us an enquiry, application, proposal request or other material through the Site, you confirm that you have the right to share it and that it does not infringe anyone else's rights. You grant us permission to use it for the purpose of responding to you, assessing your enquiry or application and, if you become a client, delivering our services.

We treat commercially sensitive information you send us with care and in line with our Privacy Policy, but we are not bound by a duty of confidentiality unless and until a non-disclosure agreement or client contract is signed. Please do not send us confidential material before then. Unsolicited ideas, strategies or creative concepts sent to us are received on a non-confidential basis and we may use similar ideas that we have developed independently.

7. Intellectual property

The Site and everything on it, including text, design, layout, graphics, photographs, video, audio, code, case studies, frameworks, methodologies, templates and downloadable resources, is owned by us or our licensors and is protected by copyright, database rights, trade mark law and other intellectual property laws. The Invincible Digital name and logo, AudienceMap, the HPC Creative Framework, the Invincible Attribution Hub and Invincible OS are trade marks or trade names of Invincible Digital. Other names and logos on the Site, including those of clients and platform partners, belong to their owners and are used with permission or as permitted by law.

You may share links to pages on the Site and quote short extracts with attribution and a link back, provided you do not alter the content or suggest that we endorse you. You must not otherwise reproduce, modify, distribute, publish, sell or commercially exploit any content from the Site without our prior written permission, and you must not remove any copyright or proprietary notices.

8. Case studies, results and information on the Site

The case studies, statistics and results published on the Site describe work carried out for particular clients at particular times. They are historical, depend on many factors specific to each client, and are not a promise or guarantee of the results you will achieve. The content of the Site is provided for general information about our services. It is not marketing, legal, financial or other professional advice, and you should not rely on it without seeking advice specific to your situation or engaging us under a written agreement.

We try to keep the Site accurate and up to date, but we make no promise that the content is complete, accurate or current, and we may change it at any time without notice.

9. Third-party platforms and links

The Site refers to and links to third-party platforms and websites, including Meta, Google, LinkedIn, TikTok, Klaviyo, Shopify and others. We do not control them, we are not responsible for their content, availability or practices, and a link does not imply that we endorse them or that they endorse us. Our status as a Meta Business Partner reflects our participation in Meta's partner programme and does not mean that Meta guarantees or endorses our services or any results.

10. Availability and changes to the Site

We provide the Site free of charge and on an "as is" and "as available" basis. We do not guarantee that it will be available without interruption or free of errors, viruses or other harmful components. We may change, suspend or withdraw all or any part of the Site, including the booking tool, at any time without notice, and we will not be liable to you if the Site is unavailable for any period.

11. Disclaimers and limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Subject to that, and to the fullest extent permitted by law: we exclude all conditions, warranties and other terms that might otherwise be implied by law in relation to the Site; we will not be liable for any loss of profit, revenue, business, contracts, goodwill, anticipated savings or data, or for any indirect or consequential loss, arising from or in connection with your use of, or inability to use, the Site or any content on it; and our total liability to you for all claims arising from or in connection with the Site in any twelve-month period will not exceed one hundred pounds sterling (£100). These limitations apply whether the claim is based on contract, tort (including negligence), breach of statutory duty or otherwise.

You are responsible for configuring your own devices and software to access the Site and for using your own virus protection.

12. Your responsibility for breaches

If you are a business user, you agree to compensate us for any loss, damage, cost or expense (including reasonable legal fees) that we suffer as a result of your breach of section 4 (Acceptable use) or section 7 (Intellectual property), or of any claim by a third party arising from material you submit through the Site.

13. Privacy and cookies

Our Privacy Policy explains how we collect and use personal data, including data collected through the Site, the booking tool and our Meta-connected tools. Our Cookie Policy explains the cookies and similar technologies we use and how to manage them. Both form part of these terms.

14. Careers and applications

Any roles advertised on the Site are subject to availability and to our recruitment process. Submitting an application does not guarantee an interview or an offer. Applications and the personal data in them are handled as described in our Privacy Policy.

15. Changes to these terms

We may update these terms from time to time. The date at the top shows when they were last changed. Changes apply from the moment they are published on the Site, and your continued use of the Site after that date means you accept them. Please check this page when you visit.

16. Governing law and disputes

These terms, and any dispute or claim arising out of or in connection with them or with your use of the Site, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you access the Site from Spain or elsewhere in the European Union and mandatory provisions of local law give you additional rights or the right to bring proceedings in your own courts, nothing in this section takes those rights away. Consumers resident in Spain may bring claims before the courts of their place of residence

17. General

• Entire agreement. These terms, together with the Privacy Policy and Cookie Policy, are the whole agreement between you and us about your use of the Site. They do not replace any client agreement.
• Severability. If any part of these terms is found to be invalid or unenforceable, the rest continues in full force.
• No waiver. If we do not enforce a right under these terms, that does not mean we have waived it.
• Assignment. We may transfer our rights and obligations under these terms to another company within our group or to a successor of our business. You may not transfer yours without our written consent.
• Language. These terms are written in English. If we publish a translation and there is a conflict, the English version prevails.
• Contact. Questions about these terms: hello@invincible-digital.com.